Shipping and Returns at AmberHats

Welcome to the shipping and returns information section of AmberHats. Our online shop provides a variety of exclusive items, including jewelry, women's fashion, hats, hat bags, skincare products, and more. We aim to make your shopping experience as convenient and enjoyable as possible, regardless of your location.

Shipping

International Shipping

We use DHL, our trusted partner, for international deliveries.

• Delivery times range from 1 to 5 working days, depending on the destination.
• Shipping costs are calculated based on DHL rates, package weight, and destination.
• Full prepayment is required for all international orders.
• Free shipping applies to orders over 200 euros.

Regional Shipping

For our customers in Spain, DHL is also available for domestic deliveries.

• Regional shipping typically takes between 1 to 4 business days.
• Shipping fees are determined by the weight of the package and DHL’s current rates.
• Full payment is required before dispatch.
• Free shipping is available for orders over 200 euros

Please note that any delays, damages, or issues occurring after your order has been dispatched fall under the courier company's responsibility.

After your order has been dispatched, you’ll receive an email with tracking details.  If the courier cannot deliver due to your absence, they will leave instructions for a second attempt.  Following two unsuccessful delivery attempts, you must contact the courier within 10 days to arrange pickup. Failure to do so will result in the package being returned to us, and a refund will be issued.

Pick-Up

Customers can pick up their orders at our store after reserving the item on our website and choosing the pick-up option. Pick-ups are available at our store located at C/ de Antonio Galdo Chápuli, 13, 03001 Alacant, Alicante, during working hours.

Payment

At AmberHats, we prioritize offering safe and convenient payment options to our customers. You can select PayPal, Visa, MasterCard, American Express, Bizum, or cash. Our system is designed to ensure both the security of your personal data and a smooth transaction process. During checkout, you will have the following payment options:

Credit or Debit Cards

Using Visa, MasterCard, or AmericanExpress provides a quick and easy way to complete your purchase. This method employs advanced encryption technology to protect your financial information, ensuring a secure online payment experience.

PayPal

PayPal allows you to make payments or transfer funds using only your email address. Known for its speed and security, PayPal offers an additional layer of protection for online transactions.

Bizum

Bizum enables instant payments and transfers via mobile, using just a phone number. Most Spanish banks support this service, offering a convenient and secure way to pay without the need for bank account details.

Cash Payment on Pick-Up

Customers can also choose to pay in cash when picking up their order from our store. This option allows buyers to inspect the product in person before paying, ensuring satisfaction with the purchase.

Payment Security

We place a strong emphasis on securing your transactions. By employing the latest encryption technologies, we ensure that your personal and financial data is protected throughout the payment process. All information provided on our site is handled with the highest level of confidentiality.

Payment Instructions

You will receive step-by-step instructions based on the payment method you select during checkout. If you encounter any issues or have questions about your payment, our customer support team is available to assist you.

Returns

Jewelry, Souvenirs, and Cosmetics

The return of jewelry, souvenirs, and cosmetics is permissible only if the product has a manufacturing defect or an error during the delivery of the product to the recipient. The product must be returned in its original packaging, including all labels and accessories, and must remain unused. Returns are possible only within 30 days from the moment the customer receives his order. We would like to note that you should please pay attention to the fact that goods that have been used or whose packaging is damaged are not subject to return or exchange.

Clothing, Hats, Hat Bags

Clothing, hats, and hat bags are eligible for returns or exchanges in the event of manufacturing defects, incorrect quantities, or discrepancies with the website description. Customers have the right and according to the law can return or exchange the received goods within 30 days after the customer received the order. The product must be in its original packaging, complete with labels and accessories, and have no signs of use. Also, we understand that there may be issues with sizing, so we offer an exchange for another size if the desired size is available. This policy provides additional convenience and confidence when shopping online with us.

Swimwear

Swimwear will only be returned or exchanged if there is a manufacturing defect or a shipping or product error on the part of AmberHats. The goods that did not suit you can be returned within 30 days of receiving the order, provided that the goods are in their original packaging with intact labels and attachments. According to hygienic standards, swimsuits that have been tried on or have been used are not subject to return.

Return Process

To start the return or exchange process, you should first contact our customer service and provide all the details of your reason for the return together with a receipt or invoice as proof of purchase. Then we will contact you and provide further instructions regarding the exchange or return of the product.

After we confirm the return, you can choose:

• Exchange the product for the same product if it is available.
• Get a refund using the same payment method you used to make your purchase.

Responsibility and Rules

AmberHats reserves the right to request additional information or certain documents to verify the customer's identity and confirm delivery conditions if necessary. Please be assured that any personal data you provide will only be used for secure transactions and to comply with legal requirements.

Final Remarks

Our priority at AmberHats is to ensure secure transactions and easy shopping for all our customers. We strive to understand and satisfy all the needs of our customers, therefore we provide a high level of service and will accompany and help you at every step - from product selection to delivery and, if such a need arises, in the return or exchange of goods.

We are here to help with any questions or concerns you may have at any stage of your shopping experience at our store. Please do not hesitate to contact our support team for assistance, we are always happy to help.

Thank you for choosing our store - AmberHats. We hope and sincerely believe that you will be delighted with our products and have a wonderful shopping experience. Our goal is not just to sell goods for customers, but to ensure that customers receive not only excellent and unique products, but also pleasure and a great mood from easy shopping on our website.

Contact Information

For any questions regarding the assortment, purchase, delivery of goods, return or exchange, please contact us:

Contact Form: AmberHats Contact Page

Phone: +34 613 155 520

Store address: C/ de Antonio Galdo Chápuli, 13, 03001 Alacant, Alicante (for pickup and return/exchange in-store)

Support hours:

Monday, Wednesday, Thursday, Friday, Saturday:

10:30 AM - 2:00 PM

3:00 PM - 8:30 PM

Tuesday:

10:30 AM - 2:00 PM

4:00 PM - 8:00 PM

Sunday:

Closed

Your satisfaction when shopping at our store is our top priority, and we appreciate every customer who chooses AmberHats. We are always here to ensure you are fully supported and satisfied with your shopping experience with us.